PRIVACY POLICY

 

EFFECTIVE DATE: 22 August 2023
 
  This privacy policy ("Policy") explains our policy regarding the collection, use, disclosure, and transfer of your information by VIVILINO IT SOLUTIONS WLL or any of its affiliate(s) ("we" or "us" or "our"), which operates the website [Your Website URL] ("Site") and the "VIVILINO IT SOLUTIONS WLL" mobile app (the "App") available on Google Play Store, App Store, and other similar platforms, and other services including but not limited to credit management, financial reporting, and wholesale e-commerce (collectively the "VIVILINO IT SOLUTIONS WLL App Service"). This Policy forms part and parcel of the Terms of Use for the VIVILINO IT SOLUTIONS WLL App Services. Capitalized terms used here but undefined shall have the same meaning as attributed to them in the Terms of Use. Users (as defined hereinafter) are requested to read this Policy in conjunction with the Terms of Use.

 

INTRODUCTION

VIVILINO IT SOLUTIONS WLL is a SaaS mobile app designed for business owners to manage credit details of customers who purchase from their stores. Our App offers monthly subscription-based services to businesses and provides wholesale e-commerce functionality to both business owners and their customers. As a company based in Doha, Qatar, we aim to expand globally and provide services through the App, available on the Play Store and App Store.

By using VIVILINO IT SOLUTIONS WLL, you agree to the terms of this Privacy Policy. If you do not agree with any aspect of this policy, please do not use the app.

 

INTERPRETATION AND DEFINITIONS

INTERPRETATION

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

DEFINITIONS

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.

Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

Application means the software program provided by the Company downloaded by You on any electronic device, named Debit

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to VIVILINO IT SOLUTIONS WLL, Building Number 33, Zone 80, Street 905, P.O. Box 44202, Doha, Qatar.

Country refers to: Qatar

Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

Personal Data is any information that relates to an identified or identifiable individual.

Service refers to the Application.

Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

WHAT DO WE DO WITH YOUR INFORMATION?

When purchasing from us, we collect your personal information for transaction purposes. Browsing provides IP data for system insights. Email marketing might occur with consent.

(Note: The content provided is a cleaned-up version of the text you provided, ensuring proper grammar and structure. The format of bullet points and numbering might need adjustments based on your preferred formatting.)

 

HOW DO YOU GET MY CONSENT?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

 

HOW DO I WITHDRAW MY CONSENT?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at vivlioitservices@gmail.com or mailing us at: Building number 33, Zone. 80, Street. 905, P.O. Box 44202, Doha, Qatar

 

COLLECTING AND USING YOUR PERSONAL DATA

Shop Credit Books: We enable business owners to manage customer credit details. The app records credit transactions for business owners. Members to the Book: Business owners can create staff accounts to access and manage credit books. Collected member information includes name, email, and phone number. Shop Customers: To identify customers, we collect contact details including name, National ID (Qatar only), phone number, email, photo (optional), and company name (if applicable). Customer identities aren't shared with third parties. Offer Banners and Ads: We display promotional banners and ads without collecting personal info based on interactions. Calculating Total Credit and Received Amount: We calculate total credit and amounts received using recorded credit book data.

 

TYPES OF DATA COLLECTED

PERSONAL DATA

When using our service, we may request that you provide us with specific personally identifiable information that could be used to contact or identify you. This may encompass, but is not limited to:

- Email address

- First name and last name

- Phone number

 

USAGE DATA

When you engage with our service, usage data is automatically collected. This data may encompass various details, such as your device's Internet Protocol (IP) address, browser type, browser version, the specific pages you navigate on our platform, the date and time of your visit, the duration of time spent on those pages, unique identifiers associated with your device, and other relevant diagnostic information. If you choose to access our service through a mobile device, specific information may be gathered in an automated manner, including, but not limited to, the type of mobile device you are using, the unique identification code of your mobile device, the IP address linked to your mobile device, details about your mobile operating system, the specific mobile internet browser you have employed, unique device identifiers, and additional diagnostic data. Furthermore, we may also collect data that your browser transmits to us when you visit our service or interact with it via a mobile device.

 

INFORMATION COLLECTED WHILE USING THE APPLICATION

In the course of utilizing our application and to optimize its functionalities, we may gather the subsequent information contingent upon your explicit consent:

Photos and Supplementary Data from Camera and Photo Library:
 We collect these data to enrich and personalize our service, in addition to enabling the functionality it offers. This data may either be retained on your device or transmitted to the servers belonging to our company or a designated service provider. It remains within your prerogative to activate or deactivate access to this data through your device's settings.

 

USE OF YOUR PERSONAL DATA

The company may utilize your personal data for the following objectives:

  1. Service Maintenance and Provision:  This includes the monitoring of service usage to ensure its smooth functioning.
  2. Account Management:  The personal data you provide enables access to various service features available to registered users.
  3. Contract Performance:  This encompasses the development, adherence, and execution of purchase contracts or other agreements that you have entered into with us through the service.
  4. Communication with You:  We may use email, telephone calls, SMS, or other electronic means to provide updates or informative communications about service features, products, or contracted services.
  5. News, Special Offers, and General Information:  We may use your data to provide you with news, special offers, and general information about goods, services, and events similar to those you have previously purchased or inquired about.
  6. Handling Requests:  This involves addressing and managing the inquiries you make.
  7. Business Transfers:  Your information could be used during events such as mergers, divestitures, restructurings, liquidations, or similar transactions involving our assets.
  8. Other Purposes:  This encompasses data analysis, identification of usage trends, evaluation of promotional campaign effectiveness, and enhancement of our service, products, marketing, and user experience. We collect data to offer services, manage credit, generate reports, and facilitate eCommerce. Data is also used for communication, inquiries, and customer support. Aggregated data is utilized for analysis and the improvement of the app.

 

SHARING YOUR PERSONAL INFORMATION

We may disclose your personal information in the following circumstances:

  1. With Service Providers:  We may share your information with service providers for purposes such as analyzing and monitoring service usage, as well as to facilitate communication with you.
  2. For Business Transfers:  Your information may be shared in the event of mergers, asset sales, financing, or the acquisition of our business by another entity.
  3. With Affiliates:  We might share information with our affiliated companies, ensuring that they adhere to the principles outlined in this Privacy Policy.
  4. With Business Partners:  We may share information with our business partners for specific products, services, or promotional activities.
  5. With Other Users:  Information shared in publicly accessible areas could be accessed by other users.
  6. With Your Consent:  We may disclose your personal information for other purposes if we have obtained your explicit consent.

 

RETENTION OF YOUR PERSONAL DATA

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, in accordance with legal obligations, dispute resolution, and enforcement of agreements and policies. We retain data to fulfill purposes, with options for business owners to delete specific credit records.

 

TRANSFER OF YOUR PERSONAL DATA

Your information, including personal data, could be processed in the company's operating offices and other locations where processing parties are located. This might involve transferring information to computers outside your jurisdiction. Your consent to this Privacy Policy signifies agreement to such transfers, and we will ensure appropriate security measures are in place.

 

DISCLOSURE OF YOUR PERSONAL DATA

  1. Business Transactions: In the event of mergers, acquisitions, or asset sales, your personal data may be transferred, and we will provide prior notice of such transfers.
  2. Law Enforcement: Disclosure of your personal data may become necessary under the law or in response to valid requests from public authorities.
  3. Other Legal Requirements: Disclosure of your personal data may occur to fulfill legal obligations, protect rights or property, prevent wrongdoing, ensure safety, or mitigate legal liability.
  4. Trusted Service Providers: Certain trusted service providers may have access to your data for the purpose of app operation.
  5. Legal Obligations and Protection: Disclosure of your personal information may be required by law or to safeguard rights, property, or safety. We reserve the right to disclose your personal information if mandated by law or in the event of a violation of our Terms of Service.

 

SECURITY OF YOUR PERSONAL DATA

We utilize commercially acceptable methods to ensure the security of your personal data; however, it's important to note that no internet transmission or electronic storage method is completely impervious to risks. While we take reasonable precautions, we cannot provide an absolute guarantee of security. Your data is stored on secure servers with encryption, and we implement industry best practices to safeguard your personal information. These measures are designed to prevent inappropriate loss, misuse, unauthorized access, disclosure, alteration, or destruction of your information.

 

CHILDREN'S PRIVACY

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

 

THIRD PARTY SERVICES

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you carefully read their privacy policies to comprehend how your personal information will be managed by them.

In particular, please remember that certain providers may be situated in, or have facilities located in, a jurisdiction different from either you or us. Therefore, if you choose to proceed with a transaction involving the services of a third-party service provider, your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

 

LINKS TO OTHER WEBSITES

Our Service may include links to websites that are not operated by us. If you choose to click on a link provided by a third party, you will be redirected to that third party's website. We highly recommend that you carefully review the Privacy Policy of each website you visit. Please be aware that we lack control over and bear no responsibility for the content, privacy policies, or practices of any third-party websites or services. It is important to note that when you click on links within our platform, you may be directed away from our website. We do not assume responsibility for the privacy practices of external sites and encourage you to thoroughly read their privacy statements.

 

COOKIES

We use cookies to maintain the session of your user. It is not used to personally identify you on other websites.

 

AGE OF CONSENT

 By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

GLOBAL EXPANSION

As VIVILINO IT SOLUTIONS WLL expands its operations globally, we may transfer your personal data to countries outside of Qatar. By using the app, you consent to the transfer of your data to such countries, which may have data protection laws that differ from those in your country of residence.

 

UPDATES TO THE PRIVACY POLICY

We may periodically update our Privacy Policy. Changes will be communicated to you by posting the new Privacy Policy on this page. Prior to the effective date of any changes, we will provide notification through email and/or a prominent notice on our service. The "Last updated" date at the top of this Privacy Policy will also be revised. It is recommended that you review this Privacy Policy at intervals to stay informed about any modifications. Changes to the policy take effect upon their posting on this page.

This Privacy Policy might be revised from time to time to reflect adjustments in our practices or in accordance with applicable laws. Significant changes will be communicated by posting the updated Privacy Policy within the app or through suitable means. We retain the right to amend this privacy policy at our discretion, so it's advisable to check it regularly. Changes and clarifications will be immediately effective upon being posted on our website.

In the event of substantial changes to this policy, we will inform you of the updates, ensuring you are aware of the information we collect, how it is used, and the circumstances under which we might use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners to enable the continued sale of products to you.

 

 

 

REFUND POLICY

VIVILINO IT SOLUTIONS WLL offers a 3-day refund policy for both monthly subscriptions and wholesale eCommerce purchases. If you are dissatisfied with the service or product, you can request a refund within three days of your purchase. Refund requests must be made through the app's customer support or contact channels.

 

CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or the data practices of VIVILINO IT SOLUTIONS WLL, please feel free to get in touch with us. If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, you can contact our Privacy Compliance Officer at vivlioitservices@gmail.com or +97444718673 or by mail at the following address:

VIVILINO IT SOLUTIONS WLL

Building number 33, Zone 80,

Street 905, P.O. Box 44202,

Doha, Qatar.

By using VIVILINO IT SOLUTIONS WLL, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. Thank you for choosing VIVILINO IT SOLUTIONS WLL!